Extending banking facilities to satisfy growing customer demand, Sri Lanka’s leading private sector bank, HNB PLC, ceremonially opened the doors of its new state-of-the-art customer centre at No.65 Main Street Battaramulla.
Relocated from Thalangama, the new customer centre will cater to the growing needs of businesses and residents in the area. The customer centre was inaugurated by HNB Deputy General Manager- Retail and SME Banking Sanjay Wijemanne, former HNB Director Dr. Rohan Karunarathne, HNB Assistant General Manager- Network Management and Business Development Supun Dias, HNB Assistant General Manager- Operations Sivarajah Nandakumar, HNB Assistant General Manager Servicers Indrajith Senadhira, HNB Regional Business Head- Greater Colombo Vathulan Ganeshan and senior bank representatives.
“Given the importance of Battaramulla as a business hub and influential residential areas, we thought it timely that we relocate to a new facility to offer premium services to this growing customer base in retail, corporate and SME businesses in pursuing their dreams and goals. As such, we invite our existing customer base and others in the vicinity to visit us for any of their banking needs and requirements,” HNB Deputy General Manager- Retail and SME Banking Sanjay Wijemanne said, speaking of the special relationships the customer center has maintained with emerging businesses and retail customers in the area for many years.
The bank’s new spacious premises has been redesigned to simplify customer experiences with quick transactions, paving the way to connect with the bank staff. The state-of-the-art customer centre designed to offer customers in and around Battaramulla a new paradigm in banking services will be open for business every weekday from 9 a.m to 3 p.m.
The newly located Battaramulla customer centre is a visual testimony of HNB’s inimitable acumen, transformation strategy and evolving brand identity. The bank has taken bold steps to enhance the operating model of the customer center that has been carefully crafted and designed.
The look and feel of the customer center has changed, to support processes that flow through the new branding model, supported by well-trained, committed staff. The new concept focuses primarily on customers ushering them to enjoy the convenience that HNB offers. There are experimental zones, lounges and sitting areas, self-help kiosks and digital screens powered by speed and simple systems.
HNB aims to provide, zero lag time and downtime, and a floor walker and queue manager to ensure every customer receive information, service they seek in an agile, simple manner.
Strengthening its presence in the area, HNB also offers the thriving business community, convenient and digitally enhanced banking services through various digital platforms such as HNB Payfast, HNB MOMO, HNB SOLO, HNB Digital Banking and a variety of digitally enabled payment gateways.
