Amana Takaful Insurance (ATI), Sri Lanka’s fastest-growing insurance provider, has once again proven its dedication to delivering superior quality of service by having its ISO 9001:2015 certification successfully reaffirmed, subsequent to a comprehensive independent assessment and audit. This prestigious certification is awarded to companies that meet the highest quality management standards set by the International Standards Organization (ISO).
Following a comprehensive assessment of ATI’s operations for both its General and Life businesses, the independent Accreditation Auditors, Det Norske Veritas (DNV – GL, Norway), decided to reaffirm its ISO 9001:2015 certification. This reaffirmation serves to highlight ATI’s unwavering commitment to its underwriting processes, ensuring the efficient issuance and dispatching of policies, and expediting the settlement of claims.
Chairman of Amana Takaful General Insurance, Zulficar Ghouse, expressed his satisfaction saying, “We are extremely proud to have had our ISO certification reaffirmed, for both our General and Family Takaful businesses. This achievement demonstrates our continuous efforts towards maintaining operational excellence and delivering the highest standards of service to our valued customers. We remain committed to upholding the principles and best practices outlined by ISO, as we strive to meet and exceed customer expectations in every interaction.”
The ISO 9001:2015 certification is a globally recognized achievement that highlights Amana Takaful Insurance’s commitment to quality management, efficient processes and customer satisfaction. Adhering to these rigorous international standards, ATI aims to consistently provide an unmatched quality of service and customer experience, further demonstrating its position as a trusted player and emerging leader in Sri Lanka’s insurance sector.
Amana Takaful Insurance is a pioneering insurance company in Sri Lanka, offering a unique concept of insurance based on customer-centricity and ethical practices. Established as a Public Company in 1999, Amana Takaful Insurance has become a fully-fledged insurance company, being listed on the Colombo Stock Exchange since 2006. The company’s geographic footprint has expanded through 35+ branches across Sri Lanka, providing coverage to all provinces. An ISO 9001 accredited organization, Amana Takaful Insurance has also maintained an overseas presence in the Maldives since 2005, and this operation was incorporated as a free-standing PLC and listed on the Maldives Stock Exchange (MSE) in 2011. Amana Takaful Insurance offers a complete range of Life and General insurance solutions, as well as tailor-made health insurance policies catering to diverse segments of society.
